Frequently Asked Questions

This page is dedicated to the most frequently asked questions (FAQ) that our customers have posed to us pretty much on a daily basis. (Please read all of them)

  1. Q: Is your site secure?
    A: Yes! Of-course it is. Our checkout procedure is 100% encrypted and secure. Keeping your sensitive and private information private is a top priority here at MX South. Just look for the locked icon at the bottom of your browser when you are checking out to see for yourself.

  2. Q: (International orders only), Can you ship to my country, how long will it take, and what carrier do you use?
    A: YES! We ship worldwide every day. This is what we do and why we are here. We can ship to your country no matter where you are and the average international delivery time is 10-14 business days. Our primary shippers are the United States Postal Service (USPS), United Parcel Service (UPS), and DHL.

  3. Q: I'm from another country and this is my first time ordering and I am worried about the whole process and shipping cost to ship it internationally, should I just place a very small order just to test things out and see how it goes?
    A: (This is a very simple concept, but not easy to explain...) No! Even though this may seem perfectly logical, this is the worst thing you could do. Firstly, we do this every day and we are professionals. We know exactly what we are doing. But specifically, not only would an order like that not meet our international minimum order policy, it would falsely make your worry come exactly true. If you ship an order for 1 small $10 part internationally you just made that $10 part cost $35 to $75, depending on location, because all of the shipping cost is being spent to ship just that one small part by itself. All international shipments start at a certain amount just to ship them, even if the shipment is an empty box of air. Something in the range of $35 to $65 depending on the location. However, the cost of that same box only goes up a small amount compared to the base price as you add items and weight to it. So, if you were to order that same small $10 part as part of a 20-item order, then the shipping cost per pound of weight in the box is incredibly lower than the box with just one part in it, thus making the shipping cost of your whole order very reasonable. Additionally, shipping cost is spread out over all the items on the order rather than just one single item so you are not paying for all that shipping cost to just ship one item. So, in the end the final cost of that same $10 part is only about $10 or less if you order it together with 20 other items because you can spread the shipping cost out over every item in your order. This makes the value of ordering through us much more valuable the more you order in each shipment. This is exactly why we have an international minimum order policy to protect you from making a mistake like this.

  4. Q: When will I have my order? How long do orders take to arrive? Do you offer rushed shipping such as overnight service?
    A: (Domestic orders only), The average std. delivery time is 4-5 business days. However, as our product lines are quite immense and we ship from many different warehouses we have a large shipping time window. Orders can be delivered as quickly as 2 days and sometimes need as much as 10 business days for delivery. Yes, in addition to std. ground service we offer overnight, 2nd day, & 3rd day shipping services. If you need rushed service you MUST put your shipping request in the notes section of your order form when ordering AND contact us by phone after submitting your order to verify.
    A:(International orders only), We ship every order from our international shipping warehouse. Therefore, there is always a short consolidation period for every order international placed. Then, once the consolidation is complete, your order will ship out internationally. The general delivery time for international order is 10-14 business days. If you want faster service you can request DHL and cut a few days off of the average delivery time keeping in mind that the final delivery time is mostly determined by your specific order consolidation time.

  5. Q: How much will it cost to ship my order?
    A: Domestic shipping over $79 is free most of the time. Aside from that, our shopping cart will automatically tell you the shipping charges for continental domestic orders*. For international orders, the exact amount will be known once the order is all packed up and weighed in for shipping on the final processing day after all consolidation is complete and the order is ready to ship. It is impossible to know the exact amount of the shipping to you until that final point. Once we know the exact size, weight, and destination of your shipment, we can enter that info in for your area and we will then know the exact shipping amount for your shipment. Your final amount is charged to you at that time.

    * For some oversized and heavy items the shopping cart cannot correctly calculate the shipping charges and we have to adjust them after your order is placed to the correct amount. This is stated in our policies. Please be sure to read our policies.

  6. Q: Can you ship to an APO or FPO address?
    A: Sure, not a problem at all. Just place your order through our shopping cart system as normal and we will take care of the shipping details behind the scenes for you. The cost varies as explained above in Q-3, but is usually in the $10 to $35 range.

  7. Q: Do you ship to PO boxes?
    A: Our primary std. shipper is UPS. UPS cannot ship to PO boxes, but if needed, we can ship to your PO Box. Shipping is not free to PO boxes, however. Normal USPS rates will apply, usually within the $10-$20 range. When doing this though, you must still supply your correct credit card registered billing address in the billing address fields when placing your order. If you can however, please supply a physical shipping address when at all possible to receive free shipping.

  8. Q: How do I place, & pay for an order?
    A: Website ordering is easily done using our shopping cart system. Just follow the on-screen instructions & you will have no problems. Here is an overview for you…

    Once you decide on the items you want from our website you simply click on the "add to cart" button to add that item to your personal shopping cart. You can also use our powerful part number database to simply type in any valid manufacturer part number to quickly locate any item that you may be looking for that you may have found anywhere else on the Internet. The you simply click the button next to the exact item you want in the search results box to add it to your shopping cart. You can continue shopping adding as many items as you want. Then when you are finished shopping, just click on the checkout button and follow the instructions to enter in your address and payment information into our SECURE server. It is as simple as that. Your order is on the way. Please include any unique shipping instructions that you may require into the notes box section of the shopping cart. You can also e-mail and call us anytime you would like to place an order or ask questions. All payment options will be available to you in our checkout process.

  9. Q: Is your pricing in US dollars (and/or) what is the price in my currency?
    A: All product pricing is showing on our site in US dollars and we offer free international currency calculators for your convenience on every page if you need them.

  10. Q: Do you show live inventory, or stock status, on your website?
    A: Yes! We now have live product inventory status on our website for you. We have 3 inventory status descriptions; "in stock", "low stock", "temporarily unavailable", & "sold out". They are pretty much self-explanatory as to what each one means, but officially… "in stock" means the item is in stock and ready to ship, "low stock" means that inventory is getting low, but the item is still in stock and ready to ship so don't delay in placing your order, "temporarily unavailable" means that the item is still a current item but out of stock with both MX South and the manufacturer directly, but will come back in stock again shortly, and "sold out" means the item is history and is no longer made. One important thing to keep in mind about availability… While our system is very accurate, there is a very slight chance that an item showing available, especially a "low stock" item, could be out of stock. When this does happen we will notify you immediately..

  11. Q: What are your phone or local store hours?
    A: We are here 10 AM to 6 PM Eastern time Mon. - Fri. Our website and ordering capabilities are never closed. They are available to you 24/7/365.

  12. Q: How do I return something?
    A: First, you would contact us by phone or email to pre-authorize your return & acquire your return authorization number. THIS MUST BE DONE. Then, pack it up and ship it back to us, making sure your return is in its original packaging and double packaged in a shipping box with the RA # boldly on the outside of the box. Do not ship product in the product box only. Also, please make sure you include inside the box a brief note with your ORDER name & address explaining your return & including your RA #. Once your return is received, it will be processed and either a store credit will be noted on your account for your exchange or future use, or your item will be refunded according to our return policy. Let us know which option you prefer. Please do not delay, as return authorizations are only good for 15 days. (25 days for international orders).

  13. Q: What is your return address?
    A: MX South, 801 Maplewood Drive Suite 20, Jupiter, FL 33458. Please do NOT just send back items on your own as they will not be accepted. You must first contact us either by phone or email to pre-arrange any returns as explained in Q-11.

  14. Q: Why are there two charges for my international order on my credit card?
    A: For international orders we will bill a deposit as soon as we receive your order from you to verify your credit card and begin the consolidation process. Then once the consolidation is all finished and the exact freight charges are known as explained in Q-5, we will bill your card for the final remaining balance of your order the day that it ships to you. In addition to this, many times we will contact you shortly after billing your initial deposit and ask you to verify the exact amount that we billed you as the deposit on your order. This way we are verifying your identity and that you are indeed the true credit card holder and the card is not stolen.

  15. Q: Where is my tracking number, or why hasn't anyone emailed me with my order status?
    A: We ship in many ways from many different warehouses around the United States and the tracking and shipping information is not easily accessible as a result. Therefore, we DO NOT send out tracking and shipping updates for domestic orders like we do for international orders since they are processed and shipped from our one single international warehouse, unlike domestic orders. In our checkout process, and on our policy and introduction pages, we thoroughly explain the shipping times for you so status updates are not critically necessary for domestic orders. Being that most all std. domestic orders will arrive to you within the specified shipping window of 2 to 10 business days and international orders within 10 to 14 notification really is not needed. However, for international orders, we will email you your shipment confirmation on the day your order ships out internationally as noted above. This happens AFTER the 2 to 5 business day consolidation process that takes place on all international orders. Please do not email us the day after you place your international order asking where your tracking number is. The exception to this is, for any order, when there is a problem with your order such as an item being out of stock. When this happens we will email or call you ASAP within 24 hrs. to inform you. If you did not receive this notification from us, you either did not correctly enter your email address on your order or your junk mail filter incorrectly ate it.

  16. Q: Why is my OEM order delayed?
    A: (This only applies to OEM items, nothing else) Sometimes, the OEM suppliers (Yam, Kawy, Hon, Suz, KTM, etc.) have items that are on "Back Order". This means that they do not have the item on the shelf at that time and ready to ship. This is normal operating procedure for the OEMs. When this happens it is TOTALLY BEYOND OUR CONTROL. Usually, this kind of delay is only a few days, but can be longer. We keep track of OEM back orders every day, but there is nothing that we can do to make them arrive any faster. If you have an order that is delayed by an OEM back order try to be patient. We are doing everything we can to rush the OEM and will have your order to you as fast as possible. We will always notify you if the delay is expected to be longer than just a few days.

  17. Q: How do I pay by Paypal or Money Order?
    A: If you want to order by Paypal or Money Order simply choose the appropriate option when you come to the payment window in our shopping cart. Make sure you read the Payment description/overview/instructions. After verifying the order, we will return an email to you with full confirmation and instructions on how to complete your payment.

  18. Q: Where are you located?
    A: We ship from many warehouses around the country for the fastest possible delivery times to you; however our international headquarters and international shipping point is based in South Florida.

  19. Q: How do I see the price of the items I want to buy?
    A: Simple, all pricing is now displayed everywhere on the site. If you happen to see "private quote", or "check stock" for a price, please simply READ and follow the instructions at the top of the page to receive your private quote in seconds by email. You can also enter the part number into the search box at the top of every page and then click the verification button. If you do that, all of the product information will pop right up on the screen for you. Then, you simply click the "add to cart" button next to items that you want. Due to how some part numbers are partially listed and the fact that part numbers among different manufacturers can be duplicated, you may have more than one item show up in your search results. When this happens, you simply look down the list and choose the exact items that you want to add to your shopping cart by clicking the "add to cart" button. This is the reason for the part verification window, to deal with different manufacturers duplicate part numbers.

  20. Q: I don't see the items I want on your site, but I have the manufacturer part number, can I order it from your site?
    A: Yes, you can. Our database of products is quite simply huge. We can supply almost anything, and we already have almost all manufacturers' part numbers in our database. So, give it a shot and try entering in the manufacturer's part number that you got directly from their website exactly as you got it with all dashes and characters. It just may come up for you and you can then order it up simply by clicking the "add to cart button".

  21. Q: I don't see the item I want on your site, do you have it, and how can I order it?
    A: There isn't much in this industry that we cannot supply. So, if the manufacturer part number does not come up for you as noted above in Q-19, just drop us an email and ask us about it. Or, we have built in a manual entry feature into our shopping cart, so if you already have the product information directly from the manufacturer, or if we have sent it to you already by email, you can go directly to our shopping cart and manually enter in the product information and price and add the items to your shopping cart to order it up. This is a really cool and flexible feature of our shopping cart. No other Moto company on the planet has such a powerful added service feature.

  22. Q: What if the items I order don't fit me? What are your return policies?
    A: Not a problem, our return policies are very liberal. Please see our policy section for detailed answers and instructions on this subject.

  23. Q: How long have you been in business?
    A: We have been in business since 1980 and on-line since 1995. We were one of the very first Moto Companies to bring our services to The Net.

  24. Q: Can you send me a printed catalog or free stickers?
    A: No, I'm sorry, neither. Our website is our catalog and we do not send out orders of only free stickers. As this industry is so dynamic catalogs are outdated too quickly. You can see and order up anything you want right here from our website. A printed catalog is obsolete and un-necessary.

  25. Q: How do I find what I want on your site?
    A: Many ways. Wild search, specific bike search, specific part number look-up, and traditional browsing in multiple ways. For browsing and shopping, our site is organized for viewing just like a catalog in two methods utilizing a simple yet powerful multi-level filtering system. One is through a Brand Name Guide, where you look for items by the name of the manufacturer and the other is through our Product Catalog Guide, where you look for items through product categories rather than the manufacturer name. It is incredibly easy to find items on our website.

  26. Q: Do you have a minimum order policy and what payment methods do you accept?
    A: Yes, our domestic minimum is $25 and international is $50. Those are product value minimum amounts only, not including freight charges. We accept all credit cards, most debit cards, Paypal, wire transfers, and money orders and all of these methods are available to you during the checkout process. All orders are paid before they are shipped. Sorry, NO CODs.

  27. Q: Can I cancel my order?
    A: No, I'm sorry you cannot cancel an order once you have committed to it by placing it on-line or over the phone. We are not trying to be difficult in doing this. The simple fact is that we don't sit on orders after receiving them. We begin processing all orders immediately upon receiving them and canceling them is simply a physical impossibility. It is already on the way to you if you have placed it. If you aren't sure that you want to place your order then you should not place it. It is as simple as that.

  28. Q: I know it is after 30 days, but I just opened my package today and I don't like it. Can I still return it?
    A: No, we are sorry you cannot for any reason return something after the 30 days has past. It is your responsibility to open and inspect every item in your order immediately upon receiving it for any problems, damage, defects, or personal likes and dislikes. We cannot accept any returns that are past 30 days.


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